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Sonos sorry for disastrous app update, outlines roadmap to fix
In This Article
Sonos CEO Patrick Spence has issued a full and frank apology to owners of the company’sspeakersover a mobile app overhaul thatdrew a huge backlash from usersover broken and missing features.
In ablog poston Thursday, Spence admitted users had “experienced significant problems” following the app’s roll out in early May. Spence started the note by “personally apologising for disappointing you.”
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Later in the blog, Spence laid out the plans to continue improving the app, adding lost features and functionality over the next few months.
In the post published on July 25, Spence said: “There isn’t an employee at Sonos who isn’t pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority.
“We developed the new app to create a better experience, with the ability to drive more innovation in the future, and with the knowledge that it would get better over time. However, since launch we have found a number of issues. Fixing these issues has delayed our prior plan to quickly incorporate missing features and functionality.”
There’s quite a laundry list of features to fix for the app, which failed significantly in providing that better experience.
Here’s the roadmap between now and October:
July and August:Improving the stability when adding new productsImplementing Music Library configuration, browse, search, and play
August and September:Improving Volume responsivenessUser interface improvements based on customer feedbackImproving overall system stability and error handling
September:Improving Alarm consistency and reliability
September and October:Restoring edit mode for Playlists and the QueueImproving functionality in settings
Do you have faith that Sonos will get the mobile app, which underprins the entire ecosystem, back to its former glories while maintaining the obvious upside of the new design? Let us know @trustedreviews on X.
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Chris Smith is a freelance technology journalist for a host of UK tech publications, including Trusted Reviews. He’s based in South Florida, USA. …
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Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.
Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
