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Sonos App Controversy: What happened and is it being fixed?
In This Article
May 7th 2024 won’t go down as one of Sonos’ best days in the companies’ history. It was the day it launched one of the biggest revisions to its control app, and the reception was not positive.
Trusted Reviews had been one of a number of websites that had been briefed on the new app ahead of its launch, with Sonos telling us that it had customisation and personalisation at the heart of the upgraded app. What we didn’t know at the time was the extent of what was missing and broken in the app when it did relaunch.
Sonos has since apologised for the lack of communication about the revamped app. We’ll take you through the time of what happened, and when features will be brought back to the app.
The Sonos app problems
Sonos tends to update its app every few years. Its previous update dropped the S1 app for the S2 app, which didn’t support legacy products. Thisupdate has given the appa massive visual overhaul and allowed for more customisation and personalisation of the app.
The demo we were presented with showed an app that looked swift, fast, and streamlined, with no jumping from from to tab to tab with everything consolidated into one area.
Sonos claimed the new app was laying the foundation for a better experience and more innovative features going forward. However, there have been a number of bugs, missing features, and just general issues that have affected the app.
Customers have complained about issues with controlling the volume on separateSonos speakers, saved radio stations have disappeared, music libraries that don’t load, issues with connecting to speakers, adding new speakers, not being able to queue music, not being able to group speakers, alarm function missing, the app using excessive battery on iOS devices among many more known issues.
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Sonos CEO Patrick Spence outlined a response in ablog post beginningwith an apology for the disruption.
“We know that too many of you have experienced significant problems with our new app which rolled out on May 7, and I want to begin by personally apologizing for disappointing you. There isn’t an employee at Sonos who isn’t pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority.”
Sonos has committed tofixing the issues, but given the scale, this won’t be an issue fixed with one update. Sonos has outlined a timeline for next several months, which you can see below.
Sonos app fixes timeline
July and August
August and September
September
September and October
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Kob began his career at What Hi-Fi?, starting in the dusty stockroom before rising up the ranks to join the editorial and production team as the Buyer’s Guide editor. Experienced in both magazine and …
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
Why trust our journalism?
Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.
Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
