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Kindle Colorsoft rollout hit by yellow display issue
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Amazon has acknowledged complaints about a display issue from early adopters of itsKindle Colorsofte-reader.
Some buyers of Amazon’s first ever Kindle with a colour screen are reporting seeing a yellow band along the bottom of the display.
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One user onRedditreported disappointment due to what they call “an incredibly noticeable yellow tinge to the bottom of the display” that fell beneath his expectations of an “evenly lit display, coloured like a sheet of paper.”
That’s just one of dozens of posts and replies complaining about the same issue, with many saying they’ve returned their new Colorsoft to Amazon for a refund without the offer of a replacement.
Now Amazon says the problem is affecting a small number of users and advising those experiencing the issue to contact customer service. However, the average review score of just 2.7 stars on the product page suggests a more significant problem.
“We’re aware of a small number of reports from customers who see a yellow band along the bottom of the display,” an Amazon spokesperson toldTechCrunch.
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“We take the quality of our products seriously and are looking into it. If customers notice this on their device, they can reach out to our customer service team.”
Amazon US is still selling the Kindle Colorsoft but delivery estimates aren’t until November 15-19. That may just be due to stock issues, but there are also unconfirmed reports Amazon is pausing shipments while it addresses the issue. GoodereaderreportsAmazon is cancelling the shipments due to “severe issues with the e-paper display.”
It should be noted that, although there seems to be more than a “small number” of people reporting this issue, it is far from universal. In hishands-on experiences with the Colorsoftso far, our own Max Parker reported no such problems with the display on that unit.
It’s clear the Kindle Colorsoft has a quality control issue right out of the gate. This is a huge blow for this brand new product in the Kindle line up. As Amazon’s first ever e-reader with a colour display – something parts of the user base had been waiting years for – it was important the company nailed this one. However the Colorsoft has stumbled out of the gate and many perceptions will be set by these reports.
ByChris Smith
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Chris Smith is a freelance technology journalist for a host of UK tech publications, including Trusted Reviews. He’s based in South Florida, USA. …
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Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.
Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
